Refund Policy

Last Updated: August 16, 2026

At Taam Ul Khaas, we are committed to providing fresh, hygienic, authentic, and high-quality Arabic and Pakistani cuisine. We carefully prepare and pack every order. If you experience an issue with your order, please contact us so that we can review and resolve it.

1. Order Cancellation

Because our food is prepared fresh after an order is placed, cancellation may only be possible before the order has entered the preparation process.

If you wish to cancel an order, please contact Taam Ul Khaas immediately after placing it.

Once food preparation has started, we may be unable to cancel the order or provide a refund.

2. Refund Eligibility

You may be eligible for a refund or other resolution if:

You received the wrong food item.
An item is missing from your order.
Your order was substantially damaged during delivery.
You received an item that is not suitable for consumption.
You were charged for an order that was not successfully fulfilled.
There is another genuine issue with your order that Taam Ul Khaas determines warrants a refund.

Refund requests are reviewed on a case-by-case basis.

3. Incorrect or Missing Items

If your order contains an incorrect or missing item, please contact us as soon as possible after receiving your order.

We may request:

Your order number.
Your name and contact number.
Details of the missing or incorrect item.
Photographs of the order, where appropriate.
Any other information reasonably required to investigate the issue.

Depending on the circumstances, we may offer a replacement, refund, partial refund, store credit, or another appropriate solution.

4. Food Quality Issues

Customer satisfaction and food safety are important to us.

If you believe that food received from Taam Ul Khaas is spoiled, contaminated, unsafe, or otherwise unsuitable for consumption, please stop consuming the item and contact us immediately.

Where appropriate, we may request photographs or other information to help us investigate the complaint.

Food quality complaints will be reviewed individually and handled in accordance with applicable food safety requirements.

5. Delivery Issues

Delivery times may vary due to traffic, weather, high order volumes, road conditions, customer availability, and other circumstances.

A delay by itself does not automatically qualify an order for a refund.

However, if an order cannot be delivered due to an issue attributable to Taam Ul Khaas, we will review the circumstances and may provide an appropriate refund or alternative resolution.

Customers are responsible for providing an accurate delivery address and contact number and being available to receive the order.

6. Failed Delivery

If a delivery cannot be completed because:

The customer provided an incorrect or incomplete address.
The customer cannot be reached.
No one is available to receive the order.
The customer refuses to accept the order without a valid reason.
The delivery location is inaccessible.

a refund may not be available, particularly where the food has already been prepared.

Any applicable delivery or cancellation charges may also be deducted where permitted.

7. Refunds for Online Payments

If a refund is approved for an order paid online, the refund will generally be processed through the original payment method where technically possible.

The time required for the refunded amount to appear in your account may depend on the relevant bank, card issuer, payment gateway, or financial institution.

Taam Ul Khaas is not responsible for delays caused by third-party payment providers after a refund has been successfully initiated.

8. Cash-on-Delivery Orders

For cash-on-delivery orders, refunds may be provided through an alternative method agreed upon with the customer where a refund is approved.

We may request additional information necessary to process the refund.

9. Promotional Items & Discounts

If an order includes a promotional discount, voucher, complimentary item, or special offer, the refund amount may take the applicable promotion into account.

Promotional items may not have a separate cash value unless otherwise stated in the relevant offer.

10. Non-Refundable Situations

A refund may not be provided where:

The customer changes their mind after food preparation has started.
The customer ordered an item incorrectly.
The customer provided incorrect delivery information.
The customer is unavailable to receive the order.
The customer refuses a correctly prepared order without a valid reason.
The complaint is made after an unreasonable period of time.
The issue results from improper storage or handling of food after delivery.
The order was consumed and no genuine quality or fulfillment issue can be established.
The request is fraudulent, abusive, or otherwise made in bad faith.

This does not affect any rights or remedies that cannot legally be excluded.

11. Time Limit for Complaints

To help us investigate issues accurately, customers should contact Taam Ul Khaas as soon as possible after receiving their order, preferably on the same day.

For food quality or safety concerns, customers should contact us immediately.

Complaints submitted significantly after delivery may be more difficult to verify and may not qualify for a refund.

12. Refund Processing

Once a refund has been approved, we will initiate the refund using the applicable payment method or agreed alternative.

The processing time may vary depending on the payment provider or financial institution.

Approval of a refund does not necessarily mean that the amount will appear in your account immediately.

13. Exchanges & Replacements

Where appropriate, Taam Ul Khaas may offer a replacement instead of a monetary refund.

For example, an incorrect or missing item may be replaced or delivered separately where operationally possible.

The final resolution will depend on the nature of the issue, product availability, delivery conditions, and other relevant circumstances.

14. How to Request a Refund

To request a refund or report an issue with an order, contact us using the details below:

Taam Ul Khaas
Phone: +92 300 1234567
Email: info@taamulkhaas.com
Service Area: All Over Pakistan

Please provide your order details and clearly explain the issue. Photographs may be requested where they can help us assess the complaint.

15. Policy Changes

Taam Ul Khaas may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment methods, operational procedures, or applicable legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

16. Contact Us

If you have any questions about this Refund & Cancellation Policy or need assistance with an order, please contact us:

Taam Ul Khaas
Phone: +92 300 1234567
Email: info@taamulkhaas.com
Location/Service Area: All Over Pakistan

We appreciate your business and will make reasonable efforts to resolve genuine order issues fairly and promptly.