Terms and Conditions

Last Updated: August 16, 2026

Welcome to Taam Ul Khaas. These Terms & Conditions govern your access to and use of the Taam Ul Khaas website, online ordering services, products, delivery services, and related features.

By accessing or using our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Taam Ul Khaas

Taam Ul Khaas is a food and restaurant business offering authentic Arabic and Pakistani cuisine, including dishes such as Mandi, Kabsa, Shawarma, Arabian Grills, Karahi, Handi, Biryani, Naan, burgers, rolls, and other food items.

We may operate through physical branches and online ordering and delivery services across selected locations in Pakistan.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide is accurate and complete.
  • You will use the website and services only for lawful purposes.
  • You will not misuse, disrupt, or attempt to gain unauthorized access to the website or its systems.

3. Online Orders

Customers may place food orders through our website or other ordering channels made available by Taam Ul Khaas.

When placing an order, you are responsible for providing accurate information, including:

  • Your name
  • Contact number
  • Delivery address
  • Order details
  • Any special instructions

An order is considered successfully placed only after it has been accepted or confirmed by Taam Ul Khaas.

We reserve the right to refuse, cancel, or limit an order where necessary, including in situations involving product availability, incorrect information, suspected misuse, operational limitations, or other legitimate reasons.

4. Menu Items, Prices & Availability

We make reasonable efforts to ensure that menu descriptions, images, prices, and product information displayed on our website are accurate.

However:

  • Food appearance may vary from photographs shown on the website.
  • Ingredients and preparation methods may change from time to time.
  • Menu items may be unavailable without prior notice.
  • Prices may be changed at any time.
  • Promotional prices may be subject to specific terms and validity periods.

The price applicable to your order will generally be the price displayed at the time the order is placed, subject to any applicable taxes, delivery charges, or other disclosed fees.

5. Food Allergies & Dietary Requirements

Although we take hygiene and food preparation seriously, our kitchens may handle various ingredients, including meat, dairy, wheat, nuts, eggs, spices, and other potential allergens.

If you have a food allergy, intolerance, or specific dietary requirement, please inform us before placing your order.

Taam Ul Khaas cannot guarantee that any food item is completely free from traces of allergens due to shared kitchen facilities or preparation environments.

Customers are responsible for informing Taam Ul Khaas of relevant allergies or dietary restrictions before ordering.

6. Payment

We may offer different payment methods, including cash on delivery, online payment, card payment, or other payment options made available on the website.

All payments must be made using an authorized payment method.

If an online payment is unsuccessful, declined, reversed, or not received, Taam Ul Khaas may cancel or suspend the related order until payment is successfully completed.

7. Delivery

We aim to deliver orders within the estimated delivery time communicated at the time of ordering.

Delivery times are estimates and may be affected by:

  • Traffic and road conditions
  • Weather
  • High order volumes
  • Incorrect or incomplete delivery information
  • Customer unavailability
  • Public events or holidays
  • Operational or technical issues
  • Circumstances beyond our reasonable control

Customers should ensure that someone is available to receive the order at the provided delivery address.

Additional delivery charges or location restrictions may apply depending on the delivery area.

8. Order Changes & Cancellations

Once an order has been accepted and preparation has started, cancellation or modification may not be possible.

If you need to change or cancel an order, please contact Taam Ul Khaas as soon as possible using the contact details provided on our website.

We may decline cancellation requests where food preparation or dispatch has already begun.

9. Refunds & Order Issues

We want every customer to have a satisfactory experience. If you receive an incorrect, damaged, incomplete, or otherwise problematic order, please contact us promptly after delivery.

We may request relevant information, including the order number, photographs, or other details, to investigate the issue.

Where appropriate and subject to our Refund Policy, we may provide:

  • A replacement item
  • A partial refund
  • A full refund
  • Store credit
  • Another appropriate resolution

Refunds, where approved, may be processed through the original payment method or another method determined by Taam Ul Khaas.

Please refer to our Refund Policy for additional details.

10. Promotional Offers

From time to time, Taam Ul Khaas may offer discounts, promotional campaigns, seasonal offers, vouchers, or special menus.

Promotional offers may:

  • Have a limited validity period.
  • Apply only to selected products.
  • Require a minimum order value.
  • Be limited to specific branches or delivery areas.
  • Not be combined with other offers.
  • Be subject to additional terms.

Taam Ul Khaas reserves the right to modify or withdraw promotional offers where necessary.

11. Website Content

All content available on the website, including text, logos, graphics, photographs, menu descriptions, designs, videos, icons, and other materials, is owned by or licensed to Taam Ul Khaas unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, republished, sold, or commercially exploited without prior written permission.

12. Intellectual Property

The Taam Ul Khaas name, branding, logos, designs, website content, and other related intellectual property are protected by applicable laws.

Nothing in these Terms & Conditions grants you ownership or any intellectual property rights in Taam Ul Khaas materials.

13. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Submit false or misleading information.
  • Place fraudulent or abusive orders.
  • Attempt to interfere with the operation of the website.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful material.
  • Copy or commercially exploit website content without authorization.
  • Use automated systems to interfere with or improperly access the website.

We reserve the right to restrict or terminate access where we reasonably believe these Terms & Conditions have been violated.

14. Customer Reviews & Feedback

Customers may have opportunities to submit reviews, comments, feedback, photographs, or other content.

By submitting content, you confirm that you have the right to submit it and that it does not violate any applicable law or the rights of another person.

You grant Taam Ul Khaas permission to use, reproduce, display, and publish such content for legitimate business, promotional, or marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive, fraudulent, or otherwise inappropriate.

15. Third-Party Services & Links

Our website may contain links, integrations, or services provided by third parties, such as payment providers, delivery services, social media platforms, or other external websites.

Taam Ul Khaas does not necessarily control these third-party services and is not responsible for their content, availability, policies, or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

16. Website Availability

We aim to keep our website available and functioning properly; however, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, updates, technical problems, security issues, or circumstances beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any part of the website or its services without prior notice where reasonably necessary.

17. Disclaimer

To the extent permitted by applicable law, Taam Ul Khaas provides the website and its content on an “as available” basis.

While we make reasonable efforts to maintain accurate information and high standards of food quality, we do not guarantee that:

  • The website will always be available.
  • All website information will always be completely accurate or current.
  • Every menu item will always be available.
  • Delivery will always occur within a particular time.
  • The website will be completely free from technical errors.

Nothing in these Terms & Conditions excludes any rights or protections that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Taam Ul Khaas will not be responsible for indirect, incidental, consequential, or special losses arising from the use of our website or services.

Our liability in relation to a specific food order will, where legally permitted, be limited to the amount paid for the relevant order.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

19. Force Majeure

Taam Ul Khaas will not be responsible for delays or failure to perform its obligations where such failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, fires, accidents, strikes, government actions, road closures, power failures, internet or telecommunications failures, public emergencies, or other unforeseen events.

20. Privacy

Your use of our website may involve the collection and processing of personal information.

Please review our Privacy Policy to understand how we collect, use, store, and protect your information.

21. Changes to These Terms

Taam Ul Khaas may update these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, or website functionality.

Updated terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising from your use of the website or services shall be subject to the jurisdiction of the appropriate courts in Pakistan, subject to applicable law.

23. Contact Us

If you have questions, concerns, complaints, or requests regarding these Terms & Conditions, please contact Taam Ul Khaas:

Taam Ul Khaas
Phone: +92 300 1234567
Email: info@taamulkhaas.com
Service Area: All Over Pakistan

We encourage customers to contact us first so that we can attempt to resolve any issue promptly and fairly.

24. Acceptance of These Terms

By accessing the Taam Ul Khaas website, browsing our menu, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing Taam Ul Khaas — serving authentic Arabic and Pakistani cuisine with love and passion across Pakistan.